Toonup Packages

ToonUp Packages

Customer Service Package

Customer service training is most effective when employees are engaged, and the best way to encourage participation and retention is with customer service presentations that are anything but boring.

Call Handling Suite

The Call Handling Suite includes 6 call center cartoons, called ToonUps, which can be integrated into your call center customer service training program, or used in conjunction with other customer service training tools to deliver a comprehensive employee training program.

The call center cartoons presented in the Call Handling Suite address common customer frustrations with the way their calls are handled—being left on hold, ignored, shuffled to and from representatives and not having their issue resolved.

Communication Skills Suite

The Communication Skills Suite includes 8 animations, called ToonUps, which address common issues typically covered in communication skills training.

The customer service tips presented in the Communications Skills Suite demonstrate the problems that can arise from poor communication, and the skills and solutions that can help. The cartoons in the module present customer service tips for better verbal communication with customers—tone, pitch, diction, clarity and word choice.

Customer Care Suite

The Customer Care Suite includes 6 animated customer service videos, called ToonUps, focused on providing good customer service and relating to the customer’s experience. These cartoons remind us that we need to view Customer Care from the customer’s perspective.

The customer service scenarios within the Customer Care Suite show the customer’s perspective and strive to remind employees of the human aspect of their job. These animated customer service videos in this suite bring to light what good customer service means to the customer—and what can sometimes get in the way of that experience.

Difficult Caller Suite

The Difficult Caller Suite includes 4 customer service cartoons, called ToonUps, that deal exclusively with issues surrounding handling difficult customers.

The customer service cartoons included in the Difficult Caller Suite teach employees what can make a call more difficult, and how to work with a customer without adding to their frustrations. This section of the customer service training program shows how handling difficult customers correctly can make all the difference.

Quality Suite

The Quality Customer Service Suite includes 6 customer service cartoons, called ToonUps, which provide valuable lessons and tips for providing quality customer service when offering telephone and online customer services.

The cartoons included in the Quality Customer Service Suite show employees how to improve the quality of a customer’s phone or online customer service experience. The employee’s performance and importance are stressed in this segment of the customer service program, particularly the need to be responsible, attentive and involved. Goal and team-oriented behavior is also of the utmost importance to the Quality Suite.

Servicing the Customer Suite

The Servicing the Customer Suite includes 4 customer service skills training cartoons, called ToonUps, which show what it takes to provide truly effective customer service from the customer’s point of view. This suite uses a more service-oriented approach to customer service skills training by focusing on providing effective customer service through the customer’s eyes.

The customer service cartoons included in the Servicing the Customer Suite demonstrate what a difference an effective customer service call or request can make to a customer’s overall experience. Employees are reminded to follow through, accept responsibility, show respect, and, above all else, provide accurate information.

Sales Training Package

Sales Training only works when the message is retained. Our ToonUp animations, use humor to convey the message in a way that’s both fun and memorable. Employees will laugh and learn as the cartoons play and benefit from the training tips provided at the end of the animation.

Sales Presentations Suite

The Sales Presentation Training Suite includes 4 sales training cartoons, called ToonUps, that demonstrate selling tips and sales presentation skills in a way that is educational, engaging and entertaining.

The sales presentation skills tips covered in the Sales Presentation Training Suite teach employees how to prepare for a presentation, tailor a presentation to your audience and keep presentations interesting. This section of the sales training course demonstrates the importance of polished sales presentations skills for delivery and execution.

Sales Tips Suite

The Sales Tips Suite includes 4 sales training cartoons, called ToonUps, which focus on providing valuable selling tips that can be used in online, in-person or phone training. Like all of our sales training courses, the Sales Tips Suite utilizes humor to present selling tips in a way that is memorable and enjoyable.

The selling tips covered in the Sales Tips Suite show employees how to remain reachable and accessible to customers, keep trying, find the best time to call and not to be deterred or distracted. These selling tips and lessons apply to online, in-person and phone training sessions for better employee sales performance.

Selling Skills Suite

The Sales Skills Training Suite includes 4 sales training cartoons, called ToonUps, which feature an engaging and entertaining approach to selling skills development and telephone training using humorous cartoons to capture employees attention and deliver lessons that stick.

The selling skills and tips outlined in the Sales Skills Training Suite take employees through each step of the sales process and highlights where and how to deal with obstacles. This suite teaches how to qualify customers, clearly break out benefits and features, overcome objections and, most importantly, close the sale.

Sales Habits Suite

The Sales Habits Training Suite includes 4 sales and contact center training cartoons, called ToonUps, which provide selling tips, tricks, hints and solutions for all areas of sales, from telemarketing skills tips to contact center training programs.

The sales training tips covered in the Sales Habits Suite demonstrate bad habits associated with selling, and how to correct them with online, in-person and telemarketing skills tips. Employees learn the dangers of letting gender or geographic bias get in the way of sales, as well as how to persist a sale without losing the customer and pace a call for optimal results.

Communication Skills Suite

The Communication Skills Suite includes 8 animations, called ToonUps, which address common issues typically covered in communication skills training.

Quality Suite

Human Resources Package

Human Resources training only works when employees understand and absorb the material presented. Our animated HR training cartoons, called ToonUps, use humor to address these sensitive issues in a way that won’t offend but will make them laugh.

Change Suite

The Change Management Training Suite includes 7 HR cartoons, called ToonUps, which provide valuable advice and insight on common HR issues and provide a new approach to human resources strategy and development as it relates to change in a corporate environment.

The change management scenarios depicted in the Change Management Training Suite show employees the role our emotions play in the adaptation to change, what the benefits of change can be and how best to prepare for change in the workplace. This section of the human resources training course highlights the positive aspects of change and helps employees make smoother transitions to new policies.

Diversity Suite

The Diversity Training Suite includes 4 HR cartoons, called ToonUps, which demonstrate various human resources and diversity issues and situations. These animations form a unique type of diversity training that is entertaining and engaging, which helps it stick with employees once training is over.

The issues presented in this suite are designed to provide diversity training for supervisors and employees at any level. The cartoon diversity training programs included in this suite will help employees understand diversity and its advantages, overcome prejudice and include every employee in meetings and discussions.

Harassment Suite

The Harassment Suite offers a new take on harassment training for the workplace, using humor to educate employees about their rights and responsibilities at work. ToonUp Coach’s use of animation helps alleviate some of the strain and tension typically associated when covering a sensitive subject such as this.

The scenarios presented in this suite are appropriate harassment training for the workplace and for employees at any level. The cartoons included in this suite teach employees to stop and think before speaking or acting, how to evaluate other people’s perceptions and how to be sensitive to and considerate of fellow employees.

Punctuality & Absenteeism Suite

ToonUp Coach’s Punctuality & Absenteeism Training Suite includes 5 HR cartoons, called ToonUps, which address two issues rarely covered in typical training classes – punctuality and absenteeism at work. Because ToonUps can be sent via email or posted on a company intranet, these important topics can be addressed without costly training sessions.

The issues presented in this suite are designed to provide information about issues of punctuality and absenteeism at work. The Punctuality & Absenteeism cartoons demonstrate the importance of punctuality and the negative effects of absenteeism at work, to the employee as an individual and to the workplace as a whole.

Teamwork Suite

ToonUp Coach’s Teamwork Suite includes 7 teamwork skills cartoons, called ToonUps, which demonstrate effective teamwork skills with humorous training scenarios whose lessons stay with employees long after the training session is over.

The teamwork skills demonstrated in this suite can, and should, be taught in a variety of human resources seminars and formats. The teamwork skills cartoons included in this suite show the benefit of teams, teamwork and communication; how to get everyone involved and balance workloads; and the harmful effects of ineffective teamwork.

Meetings Suite

The Meetings Suite brings a little humor to a topic that is generally not considered fun or entertaining. By adding some laughter to the subject through the use of cartoons, the importance of meetings can be shown without putting employees to sleep. These entertaining animations teach valuable skills for getting the most out of meetings.

The training cartoons included in the Meetings Suite remind employees of the importance of meetings and better equip them to approach them seriously to get something out of their time. Topics covered include the importance of punctuality and preparation, benefits of attending meetings, how to manage meeting times and better note-taking practices.

Office Professionalism Package

Creating a more professional work environment used to mean boring lectures and chastising memos. Not so with our employee training and development program on office professionalism. The animated etiquette training cartoons, called ToonUps, are informative and funny, which helps employees get the most out of each training session.

Electronic Office Suite

The Electronic Office Suite includes 4 electronic communications training cartoons, called ToonUps, specifically geared towards equipment use. The Electronic Office Suite takes a fun, entertaining approach to the proper use and care of office equipment.

The equipment and employee communications training issues covered in the Electronic Office Suite teach employees the proper ways to use computers, from both the exterior care perspective and proper office use. Employees will learn how to handle and care for electronic hardware and equipment, use passwords to safeguard their work and follow proper protocol for computer use to ensure safety of the network.

Email Etiquette Suite

The Email Etiquette Suite uses humor to address workplace email etiquette issues in a fun, innovative cartoon format. This office email etiquette training is entertaining and engaging, not bland and boring, so employees remember the lessons covered long after the training is over.

The Email Etiquette Suite covers the workplace email etiquette issues most frequently encountered by office professionals. This office email etiquette training session will show employees the proper use, and common abuse, of email. Topics covered include: time management and email overuse; using good judgment when sending email; staying on top of your inbox and thinking before sending.

Office Distractions Suite

The Office Distractions Suite presents office etiquette, noise distractions and workplace courtesy in a humorous way that raises employee awareness without getting preachy. These animations illustrate the pitfalls of noise, loud music, and other distractions and provide tips toward creating a more positive work environment.

The Office Distractions Suite teaches employees proper cube etiquette, and how to be mindful of coworkers. This suite addresses office etiquette noise distractions: annoying computer sound effects, loud music and overly chatty coworkers. All 5 animations show the negative effect bad office cube etiquette can have on productivity.

Office Environment Suite

ToonUp Office Environment Suite includes 5 cartoons, called ToonUps, which address potentially sensitive issues relating to courtesy in the workplace. These topics are covered in a way that employees can relate to, remember and enjoy without feeling admonished.

The Office Environment Suite covers workplace issues many office professionals deal with on a daily basis. The Office Environment Suite teaches employees how to respect their coworkers by displaying courtesy in the workplace by respecting others’ property, following safety protocol and practicing good personal hygiene.

Office Etiquette Suite

The Office Etiquette Suite teaches employees proper office etiquette protocol by demonstrating what not to do in a series of humorous cartoons. The animated Office Etiquette cartoons demonstrate proper behavior in a way that is memorable and enjoyable, so the office etiquette tips stick in employees’ minds long after the training session is over.

The Office Etiquette Suite teaches employees office etiquette protocol for appropriate behavior and workflow. Topics covered include: dress code, idea acceptance, collaboration, giving informative instructions, integrity and proper office etiquette for phone messages.

Organization Suite

ToonUp Organization Suite includes 4 organizational leadership training cartoons, called ToonUps, which put a new spin on traditional organizational training techniques by using the power of humor to make lessons “stick” in employees’ minds.

This organizational leadership training course provides time management tips and advice for creating a more productive and effective workday. This suite uses new organizational leadership techniques to teach workspace organization, preparation skills, time management and planning skills and effective scheduling.

Planning Suite

ToonUp Planning Suite includes 4 planning and project management training cartoons, called ToonUps, which make planning and project management training more useful, fun and effective by utilizing humor to convey the message.

The planning and project management training tips provided by the Planning Suite cartoons show employees how to be more productive and efficient by planning for today, tomorrow, and the next day, staying on top of relevant tasks and setting goals and priorities.

Problem Solving Suite

ToonUp Problem Solving Suite includes 4 office problem solving cartoons, called ToonUps, which help employees work on strategic thinking and idea generation in a way that is constructive and cooperative to the whole office. Problem solving skills are taught using humor in a manner that is easy for employees to relate to, so the lessons are easier to remember and practice

The Problem Solving Suite covers workplace issues many professionals deal with regularly, in any type of office. Problem Solving training helps employees think outside the box, find solutions to problems, practice strategic thinking and work through problems effectively.

All Access Package

Looking for a Fun & Effective Training Alternative?

The All Access ToonUp Package includes a wide assortment of training animations, called ToonUps, which address dozens of training issues like Customer Service, Teamwork, Harassment, and Sales Techniques…but unlike many traditional training products which stop at just the “big training issues”…our animations also address day to day issues like Punctuality, Office Etiquette, Problem Solving, Dealing with Change and other issues not typically covered in training.